@inproceedings{lindgren:hal-01702972,
  TITLE = {{Time to Refuel the Conceptual Discussion on Public e-Services -- Revisiting How e-Services Are Manifested in Practice}},
  AUTHOR = {Lindgren, Ida and Melin, Ulf},
  URL = {https://inria.hal.science/hal-01702972},
  NOTE = {Part 2: Service Delivery},
  BOOKTITLE = {{16th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {St. Petersburg, Russia},
  EDITOR = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J. Scholl and Dmitrii Trutnev},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-10428},
  PAGES = {92-101},
  YEAR = {2017},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-64677-0\_8},
  KEYWORDS = {e-Services ; Public sector ; e-Government ; Conceptual models ; Empirical grounding},
  PDF = {https://inria.hal.science/hal-01702972/file/453552_1_En_8_Chapter.pdf},
  HAL_ID = {hal-01702972},
  HAL_VERSION = {v1},
}