%0 Conference Proceedings
%T External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden
%+ Linköping University (LIU)
%+ University of Skövde [Sweden]
%A Holgersson, Jesper
%A Axelsson, Karin
%A Melin, Ulf
%Z Part 2: Service Delivery
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th International Conference on Electronic Government (EGOV)
%C St. Petersburg, Russia
%Y Marijn Janssen
%Y Karin Axelsson
%Y Olivier Glassey
%Y Bram Klievink
%Y Robert Krimmer
%Y Ida Lindgren
%Y Peter Parycek
%Y Hans J. Scholl
%Y Dmitrii Trutnev
%I Springer International Publishing
%3 Electronic Government
%V LNCS-10428
%P 60-70
%8 2017-09-04
%D 2017
%R 10.1007/978-3-319-64677-0_6
%K e-Government
%K Public e-service development
%K External user inclusion
%K Government agencies
%K County councils
%K Municipalities
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency level and size.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-01702971/document
%2 https://inria.hal.science/hal-01702971/file/453552_1_En_6_Chapter.pdf
%L hal-01702971
%U https://inria.hal.science/hal-01702971
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-10428