%0 Conference Proceedings
%T Introduction to Service Design for Digital Health
%+ University of Lapland
%A Colley, Ashley
%A Marttila, Henna
%Z Part 6: Courses
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th IFIP Conference on Human-Computer Interaction (INTERACT)
%C Bombay, India
%Y Regina Bernhaupt
%Y Girish Dalvi
%Y Anirudha Joshi
%Y Devanuj K. Balkrishan
%Y Jacki O’Neill
%Y Marco Winckler
%I Springer International Publishing
%3 Human-Computer Interaction – INTERACT 2017
%V LNCS-10516
%N Part IV
%P 395-398
%8 2017-09-25
%D 2017
%R 10.1007/978-3-319-68059-0_38
%K Service design
%K User centric design
%K Participatory design
%K Wellness
%K Health
%K Digital health
%Z Computer Science [cs]Conference papers
%X This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods – stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer’s journey through the service pathways is fluent and consistent.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01679829/document
%2 https://inria.hal.science/hal-01679829/file/421765_1_En_38_Chapter.pdf
%L hal-01679829
%U https://inria.hal.science/hal-01679829
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-10516