%0 Conference Proceedings
%T Connected by Design - Our Learnings from Designing Digital Profiler Journeys
%+ Moonraft Innovation Labs
%A Biswas, Debasish
%A Pimpale, Nihal
%A Ashara, Konark
%Z Part 5: Case Studies
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th IFIP Conference on Human-Computer Interaction (INTERACT)
%C Bombay, India
%Y Regina Bernhaupt
%Y Girish Dalvi
%Y Anirudha Joshi
%Y Devanuj K. Balkrishan
%Y Jacki O’Neill
%Y Marco Winckler
%I Springer International Publishing
%3 Human-Computer Interaction – INTERACT 2017
%V LNCS-10516
%N Part IV
%P 340-343
%8 2017-09-25
%D 2017
%R 10.1007/978-3-319-68059-0_25
%K Banking
%K Profilers
%K Fintech
%K Digitization
%K Finance
%Z Computer Science [cs]Conference papers
%X This case study presents the key learnings derived from the twenty-user profiler journeys designed by Moonraft Innovation Labs for IDFC Bank. These profiler journeys were created to tackle challenges faced by banks in improving user engagement and simplifying data collection processes through digital experiences. These insights can be applied to create similar experiences for other sectors. The learnings are presented with examples.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01679818/document
%2 https://inria.hal.science/hal-01679818/file/421765_1_En_25_Chapter.pdf
%L hal-01679818
%U https://inria.hal.science/hal-01679818
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-10516