@inproceedings{padhi:hal-01679794,
  TITLE = {{IVR Wizard of OZ Field Experiment with Less-Literate Telecom Customers}},
  AUTHOR = {Padhi, Deepak Ranjan and Gupta, Rohit},
  URL = {https://inria.hal.science/hal-01679794},
  NOTE = {Part 9: Field Trips},
  BOOKTITLE = {{16th IFIP Conference on Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bombay, India},
  EDITOR = {Regina Bernhaupt and Girish Dalvi and Anirudha Joshi and Devanuj K. Balkrishan and Jacki O'Neill and Marco Winckler},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Human-Computer Interaction -- INTERACT 2017},
  VOLUME = {LNCS-10516},
  NUMBER = {Part IV},
  PAGES = {492-495},
  YEAR = {2017},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-68059-0\_58},
  KEYWORDS = {IVR ; Low literate ; Affinity diagram ; Wizard of OZ},
  PDF = {https://inria.hal.science/hal-01679794/file/421765_1_En_58_Chapter.pdf},
  HAL_ID = {hal-01679794},
  HAL_VERSION = {v1},
}