%0 Conference Proceedings
%T How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians
%+ Microsoft Research India [Bangalore]
%+ Microsoft India Development Centre (MSIDC)
%A Medhi Thies, Indrani
%A Menon, Nandita
%A Magapu, Sneha
%A Subramony, Manisha
%A O’neill, Jacki
%Z Part 6: Cultural Differences and Communication Technology
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th IFIP Conference on Human-Computer Interaction (INTERACT)
%C Bombay, India
%Y Regina Bernhaupt
%Y Girish Dalvi
%Y Anirudha Joshi
%Y Devanuj K. Balkrishan
%Y Jacki O'Neill
%Y Marco Winckler
%I Springer International Publishing
%3 Human-Computer Interaction - INTERACT 2017
%V LNCS-10513
%N Part I
%P 441-459
%8 2017-09-25
%D 2017
%R 10.1007/978-3-319-67744-6_28
%K Chatbots
%K Wizard-of-Oz
%K Urban india
%Z Computer Science [cs]Conference papers
%X As text-messaging chatbots become increasingly “human”, it will be important to understand the personal interactions that users are seeking with a chatbot. What chatbot personalities are most compelling to young, urban users in India? To explore this question, we first conducted exploratory Wizard-of-Oz (WoZ) studies with 14 users that simulated interactions with a hypothetical chatbot. We evaluated three personalities for the chatbot—Maya, a productivity oriented bot with nerd wit; Ada, a fun, flirtatious bot; and Evi, an emotional buddy bot. We followed up with one-on-one interviews with the users discussing their experiences with each of the chatbots, what they liked, and what they did not. Overall our results show that users wanted a chatbot like Maya, who could add value to their life while being a friend, by making useful recommendations. But they also wanted preferred traits of Ada and Evi infused into Maya.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01676175/document
%2 https://inria.hal.science/hal-01676175/file/421756_1_En_28_Chapter.pdf
%L hal-01676175
%U https://inria.hal.science/hal-01676175
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-10513