%0 Conference Proceedings
%T Using Critical Incidents in Workshops to Inform eHealth Design
%+ Department of Mathematics (KTH Royal Institute of Technology)
%+ Technische Hochschule Köln (TH Köln)
%+ Vienna University of Technology = Technische Universität Wien (TU Wien)
%+ Karlstad Business School
%+ Information and Communication Technology [Oslo] (SINTEF - ICT)
%+ Uppsala University
%+ University of Skövde [Sweden]
%+ Örebro University
%A Grünloh, Christiane
%A Hallewell Haslwanter, Jean, D.
%A Kane, Bridget
%A Lee, Eunji
%A Lind, Thomas
%A Moll, Jonas
%A Rexhepi, Hanife
%A Scandurra, Isabella
%Z Part 5: Co-design Studies
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th IFIP Conference on Human-Computer Interaction (INTERACT)
%C Bombay, India
%Y Regina Bernhaupt
%Y Girish Dalvi
%Y Anirudha Joshi
%Y Devanuj K. Balkrishan
%Y Jacki O'Neill
%Y Marco Winckler
%I Springer International Publishing
%3 Human-Computer Interaction - INTERACT 2017
%V LNCS-10513
%N Part I
%P 364-373
%8 2017-09-25
%D 2017
%R 10.1007/978-3-319-67744-6_24
%K Method
%K Workshop format
%K Design
%K Development
%K eHealth
%K Critical incidents
%K Stakeholders
%K Reflective practice
%K Evaluation
%Z Computer Science [cs]Conference papers
%X Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01676170/document
%2 https://inria.hal.science/hal-01676170/file/421756_1_En_24_Chapter.pdf
%L hal-01676170
%U https://inria.hal.science/hal-01676170
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-10513