%0 Conference Proceedings
%T Intention to Adopt the Cash on Delivery (COD) Payment Model for E-commerce Transactions: An Empirical Study
%+ Al Falah University
%A Halaweh, Mohanad
%Z Part 7: Various Aspects of Computer Security
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th IFIP International Conference on Computer Information Systems and Industrial Management (CISIM)
%C Bialystok, Poland
%Y Khalid Saeed
%Y Władysław Homenda
%Y Rituparna Chaki
%I Springer International Publishing
%3 Computer Information Systems and Industrial Management
%V LNCS-10244
%P 628-637
%8 2017-06-16
%D 2017
%R 10.1007/978-3-319-59105-6_54
%K E-commerce
%K Online payment methods
%K Cash on Delivery (COD)
%K Adoption
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X The cash on delivery (COD) model has been increasingly used in the last few years as a method of payment for e-commerce transactions. However, little research has empirically investigated the factors that influence customers’ intention to adopt this method as opposed to traditional electronic payment methods. As a result, this paper aims to predict and test the factors that influence the customer’s intention to adopt the cash on delivery (COD) model for e-commerce transaction payments. A research model of key influencing factors and three hypotheses was developed based on previous conceptual research. To test these hypotheses, a questionnaire was designed to collect the data, which were analysed using the partial least squares (PLS) method in SmartPLS software. The results of this study supported the hypothesis that perceived security, privacy and trust exerted significant influence on the customers’ intention to adopt a COD payment system. The interpretation of the results and implications for practise and future research are also discussed.
%G English
%Z TC 8
%2 https://inria.hal.science/hal-01656252/document
%2 https://inria.hal.science/hal-01656252/file/448933_1_En_54_Chapter.pdf
%L hal-01656252
%U https://inria.hal.science/hal-01656252
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-CISIM
%~ IFIP-LNCS-10244