%0 Conference Proceedings
%T Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust
%+ Tilburg University [Tilburg]
%+ Swinburne University of Technology [Melbourne]
%+ Western Sydney University
%A Shahid, Suleman
%A Al Mahmud, Abdullah
%A Mubin, Omar
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 15th Human-Computer Interaction (INTERACT)
%C Bamberg, Germany
%3 Human-Computer Interaction – INTERACT 2015
%V LNCS-9299
%N Part IV
%P 616-620
%8 2015-09-14
%D 2015
%R 10.1007/978-3-319-22723-8_74
%K E-commerce
%K Live video
%K Service quality
%Z Computer Science [cs]Conference papers
%X This study investigates the effect of the presence of live video support in an e-commerce environment on online trust, perceived customer friendliness and perceived quality of service. Participants were asked to rent a car at a car rental website. They needed to find specific information, which was offered, in the form of live video, pre-recorded video or text. Results showed that presence of live video increases perceived support in finding information, perceived customer friendliness and perceived quality of service.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01610818/document
%2 https://inria.hal.science/hal-01610818/file/346948_1_En_74_Chapter.pdf
%L hal-01610818
%U https://inria.hal.science/hal-01610818
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-9299