@inproceedings{shahid:hal-01610818,
  TITLE = {{Video-Conferencing in E-commerce Website: Effect on Perceived Service Quality and Trust}},
  AUTHOR = {Shahid, Suleman and Al Mahmud, Abdullah and Mubin, Omar},
  URL = {https://inria.hal.science/hal-01610818},
  BOOKTITLE = {{15th Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bamberg, Germany},
  SERIES = {Human-Computer Interaction -- INTERACT 2015},
  VOLUME = {LNCS-9299},
  NUMBER = {Part IV},
  PAGES = {616-620},
  YEAR = {2015},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-22723-8\_74},
  KEYWORDS = {E-commerce ; Live video ; Service quality},
  PDF = {https://inria.hal.science/hal-01610818/file/346948_1_En_74_Chapter.pdf},
  HAL_ID = {hal-01610818},
  HAL_VERSION = {v1},
}