@inproceedings{pugh:hal-01609418,
  TITLE = {{Swimming the Channels: An Analysis of Online Archival Reference Enquiries}},
  AUTHOR = {Pugh, Joseph and Power, Christopher},
  URL = {https://inria.hal.science/hal-01609418},
  BOOKTITLE = {{15th Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bamberg, Germany},
  SERIES = {Human-Computer Interaction -- INTERACT 2015},
  VOLUME = {LNCS-9298},
  NUMBER = {Part III},
  PAGES = {99-115},
  YEAR = {2015},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-22698-9\_8},
  KEYWORDS = {Archives ; Reference enquiries ; Content analysis ; Grounded theory social media ; Email ; Information seeking},
  PDF = {https://inria.hal.science/hal-01609418/file/346946_1_En_8_Chapter.pdf},
  HAL_ID = {hal-01609418},
  HAL_VERSION = {v1},
}