@inproceedings{grunloh:hal-01599656,
  TITLE = {{Using Online Reviews as Narratives to Evoke Designer's Empathy}},
  AUTHOR = {Gr{\"u}nloh, Christiane and Walldius, {\AA}ke and Hartmann, Gerhard and Gulliksen, Jan},
  URL = {https://inria.hal.science/hal-01599656},
  BOOKTITLE = {{15th Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bamberg, Germany},
  SERIES = {Human-Computer Interaction -- INTERACT 2015},
  VOLUME = {LNCS-9296},
  NUMBER = {Part I},
  PAGES = {298-315},
  YEAR = {2015},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-22701-6\_22},
  KEYWORDS = {Human-Computer interaction ; Empathy ; Direct-to-consumer ; Genetic testing ; Health and wellbeing},
  PDF = {https://inria.hal.science/hal-01599656/file/346937_1_En_22_Chapter.pdf},
  HAL_ID = {hal-01599656},
  HAL_VERSION = {v1},
}