%0 Conference Proceedings
%T Talking about Public Service Processes
%+ Universidade Federal do Rio de Janeiro [Brasil] = Federal University of Rio de Janeiro [Brazil] = Université fédérale de Rio de Janeiro [Brésil] (UFRJ)
%A Diirr, Bruna
%A Araujo, Renata
%A Cappelli, Claudia
%Z Part 5: Participation and eServices
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 3rd Electronic Participation (ePart)
%C Delft, Netherlands
%Y Efthimios Tambouris
%Y Ann Macintosh
%Y Hans Bruijn
%I Springer
%3 Electronic Participation
%V LNCS-6847
%P 252-261
%8 2011-08-29
%D 2011
%R 10.1007/978-3-642-23333-3_22
%K Public Process
%K Collaboration
%K Transparency
%K Memory
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained from conversations to identify service improvements.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-01589373/document
%2 https://inria.hal.science/hal-01589373/file/978-3-642-23333-3_22_Chapter.pdf
%L hal-01589373
%U https://inria.hal.science/hal-01589373
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EPART
%~ IFIP-WG8-5
%~ IFIP-LNCS-6847