@inproceedings{diirr:hal-01589373,
  TITLE = {{Talking about Public Service Processes}},
  AUTHOR = {Diirr, Bruna and Araujo, Renata and Cappelli, Claudia},
  URL = {https://inria.hal.science/hal-01589373},
  NOTE = {Part 5: Participation and eServices},
  BOOKTITLE = {{3rd Electronic Participation (ePart)}},
  ADDRESS = {Delft, Netherlands},
  EDITOR = {Efthimios Tambouris and Ann Macintosh and Hans Bruijn},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Participation},
  VOLUME = {LNCS-6847},
  PAGES = {252-261},
  YEAR = {2011},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-23333-3\_22},
  KEYWORDS = {Public Process ; Collaboration ; Transparency ; Memory},
  PDF = {https://inria.hal.science/hal-01589373/file/978-3-642-23333-3_22_Chapter.pdf},
  HAL_ID = {hal-01589373},
  HAL_VERSION = {v1},
}