@inproceedings{omar:hal-01589082,
  TITLE = {{eGovernment Service Quality Assessed through the Public Value Lens}},
  AUTHOR = {Omar, Khayri and Scheepers, Helana and Stockdale, Rosemary},
  URL = {https://inria.hal.science/hal-01589082},
  NOTE = {Part 5: Transformation, Values and Change},
  BOOKTITLE = {{10th Electronic Government (EGOV)}},
  ADDRESS = {Delft, Netherlands},
  EDITOR = {Marijn Janssen and Hans J. Scholl and Maria A. Wimmer and Yao-hua Tan},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-6846},
  PAGES = {431-440},
  YEAR = {2011},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-22878-0\_36},
  KEYWORDS = {E-government ; Service Quality ; Public Value ; Public Organization},
  PDF = {https://inria.hal.science/hal-01589082/file/978-3-642-22878-0_36_Chapter.pdf},
  HAL_ID = {hal-01589082},
  HAL_VERSION = {v1},
}