@inproceedings{rantalainen:hal-01570755,
  TITLE = {{A Review of Tool Support for User-Related Communication in FLOSS Development}},
  AUTHOR = {Rantalainen, Aapo and Hedberg, Henrik and Iivari, Netta},
  URL = {https://inria.hal.science/hal-01570755},
  NOTE = {Part 1: Papers},
  BOOKTITLE = {{9th Open Source Software (OSS)}},
  ADDRESS = {Salvador, Brazil},
  EDITOR = {Scott A. Hissam and Barbara Russo and Manoel G. Mendon{\c c}a Neto and Fabio Kon},
  PUBLISHER = {{Springer}},
  SERIES = {Open Source Systems: Grounding Research},
  VOLUME = {AICT-365},
  PAGES = {90-105},
  YEAR = {2011},
  MONTH = Oct,
  DOI = {10.1007/978-3-642-24418-6\_7},
  KEYWORDS = {Free/Libre/Open Source Software ; Human-Computer Interaction ; User-Developer Communication ; Tool Support},
  PDF = {https://inria.hal.science/hal-01570755/file/978-3-642-24418-6_7_Chapter.pdf},
  HAL_ID = {hal-01570755},
  HAL_VERSION = {v1},
}