@inproceedings{boer:hal-01560856,
  TITLE = {{Channel Choice in the G2B Context: Towards a Research Agenda}},
  AUTHOR = {Boer, Yvon van Den and Pieterson, Willem and Arendsen, Rex},
  URL = {https://hal.science/hal-01560856},
  NOTE = {Part 1: e-Government and e-Governance},
  BOOKTITLE = {{11th Conference on e-Business, e-Services, and e-Society (I3E)}},
  ADDRESS = {Kaunas, Lithuania},
  EDITOR = {Tomas Skersys and Rimantas Butleris and Lina Nemuraite and Reima Suomi},
  PUBLISHER = {{Springer}},
  SERIES = {Building the e-World Ecosystem},
  VOLUME = {AICT-353},
  PAGES = {14-27},
  YEAR = {2011},
  MONTH = Oct,
  DOI = {10.1007/978-3-642-27260-8\_2},
  KEYWORDS = {channel choice ; G2B interaction ; service delivery ; network perspective},
  PDF = {https://hal.science/hal-01560856/file/978-3-642-27260-8_2_Chapter.pdf},
  HAL_ID = {hal-01560856},
  HAL_VERSION = {v1},
}