@book{janssen:hal-01556109,
  TITLE = {{E-Government, E-Services and Global Processes}},
  AUTHOR = {Janssen, Marijn and Lamersdorf, Winfried and Pries-Heje, Jan and Rosemann, Michael},
  URL = {https://inria.hal.science/hal-01556109},
  PUBLISHER = {{Springer}},
  SERIES = {IFIP Advances in Information and Communication Technology},
  VOLUME = {AICT-334},
  YEAR = {2010},
  HAL_ID = {hal-01556109},
  HAL_VERSION = {v1},
}