@inproceedings{falcioni:hal-01543595,
  TITLE = {{Improving PA Business Processes through Modeling, Analysis, and Reengineering}},
  AUTHOR = {Falcioni, Damiano and Polini, Andrea and Polzonetti, Alberto and Re, Barbara},
  URL = {https://inria.hal.science/hal-01543595},
  NOTE = {Part 3: Open Government and Transformation},
  BOOKTITLE = {{11th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Kristiansand, Norway},
  EDITOR = {Hans J. Scholl and Marijn Janssen and Maria A. Wimmer and Carl Erik Moe and Leif Skiftenes Flak},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-7443},
  PAGES = {78-89},
  YEAR = {2012},
  MONTH = Sep,
  DOI = {10.1007/978-3-642-33489-4\_7},
  PDF = {https://inria.hal.science/hal-01543595/file/978-3-642-33489-4_7_Chapter.pdf},
  HAL_ID = {hal-01543595},
  HAL_VERSION = {v1},
}