%0 Conference Proceedings
%T Investigating Outcomes of T-Government Using a Public Value Management Approach
%+ Delft University of Technology (TU Delft)
%A Veenstra, Anne
%A Janssen, Marijn
%Z Part 5: Evaluation
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 11th International Conference on Electronic Government (EGOV)
%C Kristiansand, Norway
%Y Hans J. Scholl
%Y Marijn Janssen
%Y Maria A. Wimmer
%Y Carl Erik Moe
%Y Leif Skiftenes Flak
%I Springer
%3 Electronic Government
%V LNCS-7443
%P 187-197
%8 2012-09-03
%D 2012
%R 10.1007/978-3-642-33489-4_16
%K Transformational government
%K T-Government
%K E-Government
%K Public Value Management
%K New Public Management
%K Public Sector Reform
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X A main objective of transformational government (t-government) is to realize public sector reform. Initiatives of public sector reform, commonly referred to as New Public Management (NPM), often failed to achieve the desired results and led to undesired outcomes. Hence, a new reform approach, referred to as Public Value Management (PVM), emerged to overcome these negative effects and to which the use of information technology (IT) is central. This paper investigates a t-government effort in the Netherlands to find whether it realizes the objectives of PVM. The findings of the case study show that t-government does not achieve these objectives. Instead of realizing a transformed organizational structure, t-government is found to be concerned with setting up governance among the different parties in a in network to allow for collaboration. Furthermore, the case study results show that to realize the outcomes of PVM, t-government needs to be accompanied by a professionalization of the work force and by making government processes more transparent to ensure public accountability.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-01543588/document
%2 https://inria.hal.science/hal-01543588/file/978-3-642-33489-4_16_Chapter.pdf
%L hal-01543588
%U https://inria.hal.science/hal-01543588
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-7443