@inproceedings{panagiotopoulos:hal-01543586,
  TITLE = {{''5 Days in August'' -- How London Local Authorities Used Twitter during the 2011 Riots}},
  AUTHOR = {Panagiotopoulos, Panagiotis and Ziaee Bigdeli, Alinaghi and Sams, Steven},
  URL = {https://inria.hal.science/hal-01543586},
  NOTE = {Part 3: Open Government and Transformation},
  BOOKTITLE = {{11th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Kristiansand, Norway},
  EDITOR = {Hans J. Scholl and Marijn Janssen and Maria A. Wimmer and Carl Erik Moe and Leif Skiftenes Flak},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-7443},
  PAGES = {102-113},
  YEAR = {2012},
  MONTH = Sep,
  DOI = {10.1007/978-3-642-33489-4\_9},
  KEYWORDS = {Twitter ; microblogging ; social media ; London riots ; UK local government ; emergency communication ; disaster management},
  PDF = {https://inria.hal.science/hal-01543586/file/978-3-642-33489-4_9_Chapter.pdf},
  HAL_ID = {hal-01543586},
  HAL_VERSION = {v1},
}