@inproceedings{alruwaie:hal-01543576,
  TITLE = {{A Framework for Evaluating Citizens' Expectations and Satisfaction toward Continued Intention to Use E-Government Services}},
  AUTHOR = {Alruwaie, Mubarak and El-Haddadeh, Ramzi and Weerakkody, Vishanth},
  URL = {https://inria.hal.science/hal-01543576},
  NOTE = {Part 6: Citizen Perspective, Social Inclusion, and Social Media},
  BOOKTITLE = {{11th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Kristiansand, Norway},
  EDITOR = {Hans J. Scholl and Marijn Janssen and Maria A. Wimmer and Carl Erik Moe and Leif Skiftenes Flak},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-7443},
  PAGES = {273-286},
  YEAR = {2012},
  MONTH = Sep,
  DOI = {10.1007/978-3-642-33489-4\_23},
  KEYWORDS = {E-Government ; Use ; Continuity ; Expectation ; Satisfaction},
  PDF = {https://inria.hal.science/hal-01543576/file/978-3-642-33489-4_23_Chapter.pdf},
  HAL_ID = {hal-01543576},
  HAL_VERSION = {v1},
}