%0 Conference Proceedings
%T Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?
%+ Department of IT Management
%+ Computer Science and Informatics [Roskilde]
%+ Institute of Psychology [Beijing]
%A Clemmensen, Torkil
%A Hertzum, Morten
%A Yang, Jiaoyan
%A Chen, Yanan
%Z Part 10: Human-Work Interaction Design
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 14th International Conference on Human-Computer Interaction (INTERACT)
%C Cape Town, South Africa
%Y Paula Kotzé
%Y Gary Marsden
%Y Gitte Lindgaard
%Y Janet Wesson
%Y Marco Winckler
%I Springer
%3 Human-Computer Interaction – INTERACT 2013
%V LNCS-8118
%N Part II
%P 461-478
%8 2013-09-02
%D 2013
%R 10.1007/978-3-642-40480-1_31
%K Usability professionals
%K UX professionals
%K user experience
%K stakeholder differences
%K cultural differences
%Z Computer Science [cs]Conference papers
%X In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users’ concerns, researchers should study context more.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-01501764/document
%2 https://inria.hal.science/hal-01501764/file/978-3-642-40480-1_31_Chapter.pdf
%L hal-01501764
%U https://inria.hal.science/hal-01501764
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-8118
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%~ SITE-WEB-MODELE-2
%~ SITE-WEB-MODELE-3
%~ SITE-WEB-MODELE-4