%0 Conference Proceedings
%T Social Media and Government Responsiveness: The Case of the UK Food Standards Agency
%+ Brunel University London [Uxbridge]
%A Panagiotopoulos, Panagiotis
%A Barnett, Julie
%A Brooks, Laurence
%Z Part 5: Social Media and Social Network Analysis
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 12th International Conference on Electronic Government (EGOV)
%C Koblenz, Germany
%Y Maria A. Wimmer
%Y Marijn Janssen
%Y Hans J. Scholl
%I Springer
%3 Electronic Government
%V LNCS-8074
%P 310-321
%8 2013-09-16
%D 2013
%R 10.1007/978-3-642-40358-3_26
%K Social Media Adoption
%K Government Responsiveness
%K Open Government
%K UK Government
%K Food Communication
%K Case Study
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Social media are often regarded as a set of new communication practices which are likely, if deployed effectively, to make public sector organisations more responsive to the various stakeholders with whom they interact. In this context, responsiveness is usually approached as an administrative function of establishing additional channels of information and responding faster to citizen queries. Notwithstanding the importance of these objectives, this study aims to reconceptualise the relationship between social media and government responsiveness. Drawing on current literature and the case of the Food Standards Agency in the UK, the study identifies new dimensions of social media responsiveness. The findings of this study can provide useful insights both for researchers in the area and those in the process of developing social media strategies in government.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-01490916/document
%2 https://inria.hal.science/hal-01490916/file/978-3-642-40358-3_26_Chapter.pdf
%L hal-01490916
%U https://inria.hal.science/hal-01490916
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-8074