@inproceedings{lonn:hal-01490908,
  TITLE = {{Process Management Challenges in Swedish Public Sector: A Bottom Up Initiative}},
  AUTHOR = {L{\"o}nn, Carl-Mikael and Uppstr{\"o}m, Elin},
  URL = {https://inria.hal.science/hal-01490908},
  NOTE = {Part 3: Service Design and Improvement},
  BOOKTITLE = {{12th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Koblenz, Germany},
  EDITOR = {Maria A. Wimmer and Marijn Janssen and Hans J. Scholl},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-8074},
  PAGES = {212-223},
  YEAR = {2013},
  MONTH = Sep,
  DOI = {10.1007/978-3-642-40358-3\_18},
  KEYWORDS = {Process management ; public administration processes ; e-government},
  PDF = {https://inria.hal.science/hal-01490908/file/978-3-642-40358-3_18_Chapter.pdf},
  HAL_ID = {hal-01490908},
  HAL_VERSION = {v1},
}