@inproceedings{skotis:hal-01470539,
  TITLE = {{Creating Knowledge within a C-Business Context: A Customer Knowledge Management View}},
  AUTHOR = {Skotis, Apostolos and Katsanakis, Ioannis and Macris, Aristomenis and Sfakianakis, Michael},
  URL = {https://inria.hal.science/hal-01470539},
  NOTE = {Part 7: Knowledge Management and Business Processes},
  BOOKTITLE = {{12th Conference on e-Business, e-Services, and e-Society (I3E)}},
  ADDRESS = {Athens, Greece},
  EDITOR = {Christos Douligeris and Nineta Polemi and Athanasios Karantjias and Winfried Lamersdorf},
  PUBLISHER = {{Springer}},
  SERIES = {Collaborative, Trusted and Privacy-Aware e/m-Services},
  VOLUME = {AICT-399},
  PAGES = {264-277},
  YEAR = {2013},
  MONTH = Apr,
  DOI = {10.1007/978-3-642-37437-1\_22},
  KEYWORDS = {Knowledge Creation ; C-Business ; Co-opetition ; Customer Knowledge Management},
  PDF = {https://inria.hal.science/hal-01470539/file/978-3-642-37437-1_22_Chapter.pdf},
  HAL_ID = {hal-01470539},
  HAL_VERSION = {v1},
}