%0 Conference Proceedings
%T Quality Improvements for Ensuring e-Retailing Success in India: Constructs and Frameworks
%+ Alliance University
%A Wani, Marya
%A Raghavan, Vishnupriya
%A Abraham, Dolphy, M.
%A Majumder, Madhumita, G.
%Z Part 7: Shorter Papers
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B InternationalWorking Conference on Transfer and Diffusion of IT (TDIT)
%C Bangalore, India
%Y Yogesh K. Dwivedi
%Y Helle Zinner Henriksen
%Y David Wastell
%Y Rahul De’
%I Springer
%3 Grand Successes and Failures in IT. Public and Private Sectors
%V AICT-402
%P 639-643
%8 2013-06-27
%D 2013
%R 10.1007/978-3-642-38862-0_46
%Z Computer Science [cs]Conference papers
%X This extended abstract presents a review of various constructs and evaluation frameworks proposed in the literature for e-Retailers. Our study shows that the existing frameworks apply to either the technical or the non-technical elements of an e-Retailing site and not both of them. Therefore, a comprehensive framework covering all aspects of quality is what is required. Furthermore, for the long run sustenance and growth of e-Retailing, it is necessary to focus on the service provided and not only the technical aspects. In the Indian context, where e-Retailing is beginning to enter a rapid growth phase, evaluation methods and metrics which are appropriate are necessary. Our extended abstract highlights the key issues that will help define these constructs.
%G English
%Z TC 8
%Z WG 8.6
%2 https://inria.hal.science/hal-01468145/document
%2 https://inria.hal.science/hal-01468145/file/978-3-642-38862-0_46_Chapter.pdf
%L hal-01468145
%U https://inria.hal.science/hal-01468145
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC8
%~ IFIP-TDIT
%~ IFIP-WG8-6
%~ IFIP-AICT-402