@inproceedings{waring:hal-01467821,
  TITLE = {{Bringing about Innovative Change: The Case of a Patient Flow Management System in an NHS Trust}},
  AUTHOR = {Waring, Teresa and Alexander, Martin and Casey, Rebecca},
  URL = {https://inria.hal.science/hal-01467821},
  NOTE = {Part 1: IS Success and Failure},
  BOOKTITLE = {{InternationalWorking Conference on Transfer and Diffusion of IT (TDIT)}},
  ADDRESS = {Bangalore, India},
  EDITOR = {Yogesh K. Dwivedi and Helle Zinner Henriksen and David Wastell and Rahul De'},
  PUBLISHER = {{Springer}},
  SERIES = {Grand Successes and Failures in IT. Public and Private                    Sectors},
  VOLUME = {AICT-402},
  PAGES = {164-183},
  YEAR = {2013},
  MONTH = Jun,
  DOI = {10.1007/978-3-642-38862-0\_11},
  PDF = {https://inria.hal.science/hal-01467821/file/978-3-642-38862-0_11_Chapter.pdf},
  HAL_ID = {hal-01467821},
  HAL_VERSION = {v1},
}