@inproceedings{molnar:hal-01467795,
  TITLE = {{A Framework of Reference for Evaluating User Experience When Using High Definition Video to Video to Facilitate Public Services}},
  AUTHOR = {Molnar, Andreea and Weerakkody, Vishanth and El-Haddadeh, Ramzi and Lee, Habin and Irani, Zahir},
  URL = {https://inria.hal.science/hal-01467795},
  NOTE = {Part 5: IT in the Public Sector},
  BOOKTITLE = {{InternationalWorking Conference on Transfer and Diffusion of IT (TDIT)}},
  ADDRESS = {Bangalore, India},
  EDITOR = {Yogesh K. Dwivedi and Helle Zinner Henriksen and David Wastell and Rahul De'},
  PUBLISHER = {{Springer}},
  SERIES = {Grand Successes and Failures in IT. Public and Private                    Sectors},
  VOLUME = {AICT-402},
  PAGES = {436-450},
  YEAR = {2013},
  MONTH = Jun,
  DOI = {10.1007/978-3-642-38862-0\_27},
  KEYWORDS = {public services ; video to video ; user experience ; evaluation framework},
  PDF = {https://inria.hal.science/hal-01467795/file/978-3-642-38862-0_27_Chapter.pdf},
  HAL_ID = {hal-01467795},
  HAL_VERSION = {v1},
}