@inproceedings{balta:hal-01412274,
  TITLE = {{Why Realization Mismatches Expectations of e-Government Project Benefits? Towards Benefit Realization Planning}},
  AUTHOR = {Balta, Dian and Greger, Vanessa and Wolf, Petra and Krcmar, Helmut},
  URL = {https://hal.science/hal-01412274},
  NOTE = {Part 3: Services, Processes and Infrastructure},
  BOOKTITLE = {{14th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Thessaloniki, Greece},
  EDITOR = {Efthimios Tambouris and Marijn Janssen and Hans Jochen Scholl and Maria A. Wimmer and Konstantinos Tarabanis and Mila Gasc{\'o} and Bram Klievink and Ida Lindgren and Peter Parycek},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-9248},
  PAGES = {233-245},
  YEAR = {2015},
  MONTH = Aug,
  DOI = {10.1007/978-3-319-22479-4\_18},
  KEYWORDS = {Benefits management ; Benefit realization planning ; Benefit realization typology ; Stakeholder management},
  PDF = {https://hal.science/hal-01412274/file/346786_1_En_18_Chapter.pdf},
  HAL_ID = {hal-01412274},
  HAL_VERSION = {v1},
}