@inproceedings{dombrowski:hal-01387942,
  TITLE = {{Lean After Sales Service -- An Opportunity for OEMs to Ensure Profits}},
  AUTHOR = {Dombrowski, Uwe and Malorny, Constantin},
  URL = {https://inria.hal.science/hal-01387942},
  NOTE = {Part 2: Knowledge-Based Services},
  BOOKTITLE = {{IFIP International Conference on Advances in Production Management Systems (APMS)}},
  ADDRESS = {Ajaccio, France},
  EDITOR = {Bernard Grabot and Bruno Vallespir and Samuel Gomes and Abdelaziz Bouras and Dimitris Kiritsis},
  PUBLISHER = {{Springer}},
  SERIES = {Advances in Production Management Systems. Innovative and Knowledge-Based                    Production Management in a Global-Local World},
  VOLUME = {AICT-439},
  NUMBER = {Part II},
  PAGES = {618-625},
  YEAR = {2014},
  MONTH = Sep,
  DOI = {10.1007/978-3-662-44736-9\_75},
  KEYWORDS = {Lean Production Systems ; Lean After Sales Service ; Customer Service},
  PDF = {https://inria.hal.science/hal-01387942/file/978-3-662-44736-9_75_Chapter.pdf},
  HAL_ID = {hal-01387942},
  HAL_VERSION = {v1},
}