%0 Conference Proceedings
%T An Interdisciplinary Perspective on Education Service Systems
%+ Chinese Culture University [Taipei]
%A Tay, Christina
%Z Part 3: Finance and Service Science
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B 15th International Conference on Informatics and Semiotics in Organisations (ICISO)
%C Shanghai, China
%Y Kecheng Liu
%Y Stephen R. Gulliver
%Y Weizi Li
%Y Changrui Yu
%I Springer
%3 Service Science and Knowledge Innovation
%V AICT-426
%P 126-134
%8 2014-05-23
%D 2014
%R 10.1007/978-3-642-55355-4_13
%K service science
%K productivity
%K service innovation
%K service quality
%K education
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X The increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry, government, and academy are awakened to the concept of embedding services innovation. This theoretical paper offers an integrated framework for education systems (IFES) covering two intersecting dimensions where service innovation and service science can take place. As an effort to contribute in the area of service innovation and service sciences, an interdisciplinary approach is applied, interconnecting an array of competences across the different stakeholders. It is hypothesized that to increase productivity in education industries, interconnecting knowledge and resources from diverse areas and across different stakeholders through the co-lineation of four dimensions: (1) information, communications and technology; (2) skills and tools; (3) people and attitudes; (4) systems, processes and management; are essential to creating service innovation. This paper contributes a perspective of interconnectivity balanced with harmony that are crucial for effective productivity and service innovation by adopting a service science approach.
%G English
%Z TC 8
%Z WG 8.1
%2 https://inria.hal.science/hal-01350917/document
%2 https://inria.hal.science/hal-01350917/file/978-3-642-55355-4_13_Chapter.pdf
%L hal-01350917
%U https://inria.hal.science/hal-01350917
%~ SHS
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-AICT-426
%~ IFIP-WG
%~ IFIP-TC8
%~ IFIP-WG8-1
%~ IFIP-ICISO