@inproceedings{breemen:hal-01350907,
  TITLE = {{Quality of Service in the Long Tail: Narratives and the Exploitation of Soft Metadata}},
  AUTHOR = {Breemen, Auke Van},
  URL = {https://inria.hal.science/hal-01350907},
  NOTE = {Part 1: Organizational Semiotics: Theory and Concepts},
  BOOKTITLE = {{15th International Conference on Informatics and Semiotics in Organisations (ICISO)}},
  ADDRESS = {Shanghai, China},
  EDITOR = {Kecheng Liu and Stephen R. Gulliver and Weizi Li and Changrui Yu},
  PUBLISHER = {{Springer}},
  SERIES = {Service Science and Knowledge Innovation},
  VOLUME = {AICT-426},
  PAGES = {22-31},
  YEAR = {2014},
  MONTH = May,
  DOI = {10.1007/978-3-642-55355-4\_3},
  KEYWORDS = {Narrative method ; Hard metadata ; Soft metadata ; Information architecture ; Knowledge in Formation (KiF)-model ; Education},
  PDF = {https://inria.hal.science/hal-01350907/file/978-3-642-55355-4_3_Chapter.pdf},
  HAL_ID = {hal-01350907},
  HAL_VERSION = {v1},
}