%0 Conference Proceedings
%T Understanding the Emergent Structure of Competency Centers in Post-implementation Enterprise Systems
%+ Georgia State University
%+ Neoma Business School (NEOMA)
%A Aryal, Arun
%A Amrani, Redouane, El
%A Truex, Duane, P.
%Z Part 3: Structures and Networks
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B 5th Working Conference on Information Systems and Organizations (ISO)
%C Auckland, New Zealand
%Y Bill Doolin
%Y Eleni Lamprou
%Y Nathalie Mitev
%Y Laurie McLeod
%I Springer
%3 Information Systems and Global Assemblages. (Re)Configuring Actors, Artefacts, Organizations
%V AICT-446
%P 95-114
%8 2014-12-11
%D 2014
%R 10.1007/978-3-662-45708-5_7
%K assemblage theory
%K competency centers
%K enterprise systems
%K postimplementation
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Prior research provides conflicting insights about the link between investment in enterprise systems and firm value and in the ES governance mechanisms. The literature generally suggests that management should cultivate its technical and organizational expertise to derive value from currently deployed Enterprise Systems (ES) [8]. In the realm of practice, ERP vendors and configuration/integration partners strongly recommend the creation of an organizational structure to govern the ERP implementation and post-implementation process to improve project success and extract greater value from the ES investment. The ES literature, while unclear on the formation, and functioning of ES governance units, suggests the need for formal and fixed governance structures. This research utilizes Deleuze’s assemblage theory and emergence theory to explain the genesis and evolution of the governing ‘structure’ known as the Competency Center (CC). Our results illustrate the business needs driving the structuring processes behind the CC, are also those that lead to unintended and destabilizing outcomes. Whether the CC ‘assemblage’ survives to provide value depends on how the emergent issues are handled and how the assemblages are “positioned”. This research suggests effective ES governance is not derived from a prescribed step-wise process yielding formal structures, but rather form an organic process of assemblage.
%G English
%Z TC 8
%Z WG 8.2
%2 https://inria.hal.science/hal-01331819/document
%2 https://inria.hal.science/hal-01331819/file/978-3-662-45708-5_7_Chapter.pdf
%L hal-01331819
%U https://inria.hal.science/hal-01331819
%~ SHS
%~ IFIP
%~ IFIP-AICT
%~ COMUE-NORMANDIE
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-AICT-446
%~ IFIP-WG8-2
%~ IFIP-ISO