@inproceedings{vandeursen:hal-01059171,
  TITLE = {{Civil Servants' Internet Skills: Are They Ready for E-Government?}},
  AUTHOR = {van Deursen, A.J.A.M. and van Dijk, J.A.G.M.},
  URL = {https://inria.hal.science/hal-01059171},
  BOOKTITLE = {{9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Lausanne, Switzerland},
  EDITOR = {Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-6228},
  PAGES = {132-143},
  YEAR = {2010},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-14799-9\_12},
  KEYWORDS = {Internet skills ; civil servants ; productivity ; efficiency},
  PDF = {https://inria.hal.science/hal-01059171/file/paper_2.pdf},
  HAL_ID = {hal-01059171},
  HAL_VERSION = {v1},
}