%0 Conference Proceedings
%T Measuring and Benchmarking the Back-end of E-Government: A Participative Self-assessment Approach
%+ Faculty of Technology, Policy and Management
%A Janssen, Marijn
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)
%C Lausanne, Switzerland
%Y Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl
%I Springer
%3 Electronic Government
%V LNCS-6228
%P 156-167
%8 2010-08-29
%D 2010
%R 10.1007/978-3-642-14799-9_14
%K e-government
%K measurement
%K benchmarking
%K back-end
%K self-assessment
%K group session
%Z Computer Science [cs]/Digital Libraries [cs.DL]Conference papers
%X Measuring e-government has traditionally been focused on measuring and benchmarking websites and their use. This provides useful information from a user-perspective, but does not provide any information how well the back-end of e-government is organized and what can be learnt from others. In this paper a self-assessment instrument for organizational and technology infrastructure aspects is developed and tested. This model has been used to benchmark 15 initiates in the Netherlands in a group session. This helped them to identify opportunities for improvement and to share their experiences and practices. The benchmark results shows that only a disappointingly few investigated back-ends (20%) fall in the highest quadrant. Measuring the back-end should capture both organizational and technical elements. A crucial element for gaining in-depth insight with limited resources is the utilizing of a participative, self-assessment approach. Such an approach ensures an emphasis on learning, avoids the adverse aspects of benchmarking and dispute over the outcomes.
%G English
%2 https://inria.hal.science/hal-01056589/document
%2 https://inria.hal.science/hal-01056589/file/paper_22.pdf
%L hal-01056589
%U https://inria.hal.science/hal-01056589
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-LNCS-6228
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-2010