@inproceedings{janssen:hal-01056589,
  TITLE = {{Measuring and Benchmarking the Back-end of E-Government: A Participative Self-assessment Approach}},
  AUTHOR = {Janssen, Marijn},
  URL = {https://inria.hal.science/hal-01056589},
  BOOKTITLE = {{9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Lausanne, Switzerland},
  EDITOR = {Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-6228},
  PAGES = {156-167},
  YEAR = {2010},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-14799-9\_14},
  KEYWORDS = {e-government ; measurement ; benchmarking ; back-end ; self-assessment ; group session},
  PDF = {https://inria.hal.science/hal-01056589/file/paper_22.pdf},
  HAL_ID = {hal-01056589},
  HAL_VERSION = {v1},
}