%0 Conference Proceedings
%T Towards a Roadmap for User Involvement in E-Government Service Development
%+ University of Skövde [Sweden]
%+ MELAB, Swedish Business School at Örebro University
%A Holgersson, Jesper
%A Söderström, Eva
%A Karlsson, Fredrik
%A Hedström, Karin
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)
%C Lausanne, Switzerland
%Y Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl
%I Springer
%3 Electronic Government
%V LNCS-6228
%P 251-262
%8 2010-08-29
%D 2010
%R 10.1007/978-3-642-14799-9_22
%K E-services
%K E-government
%K E-service development
%K User participation
%Z Computer Science [cs]/Digital Libraries [cs.DL]Conference papers
%X New technology means new ways of both developing, providing and consuming services. In the strive for government organizations to build and maintain relationships with its citizens, e-presence is highly important. E-services are one way to go, and it has been argued that user participation is an important part of developing said services. In this paper we analyze a selection of user participation approaches from a goal perspective to see how they fit in an e-government service development context., In doing so, we identify four challenges that need to be addressed when including users in the development: 1) Identifying the user target segment, 2) Identifying the individual user within each segment, 3) Getting users to participate, and 4) Lacking adequate skills.
%G English
%2 https://inria.hal.science/hal-01056581/document
%2 https://inria.hal.science/hal-01056581/file/EGOV_Final_Submission_V3.pdf
%L hal-01056581
%U https://inria.hal.science/hal-01056581
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-LNCS-6228
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-2010