@inproceedings{holgersson:hal-01056581,
  TITLE = {{Towards a Roadmap for User Involvement in E-Government Service Development}},
  AUTHOR = {Holgersson, Jesper and S{\"o}derstr{\"o}m, Eva and Karlsson, Fredrik and Hedstr{\"o}m, Karin},
  URL = {https://inria.hal.science/hal-01056581},
  BOOKTITLE = {{9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Lausanne, Switzerland},
  EDITOR = {Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-6228},
  PAGES = {251-262},
  YEAR = {2010},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-14799-9\_22},
  KEYWORDS = {E-services ; E-government ; E-service development ; User participation},
  PDF = {https://inria.hal.science/hal-01056581/file/EGOV_Final_Submission_V3.pdf},
  HAL_ID = {hal-01056581},
  HAL_VERSION = {v1},
}