@inproceedings{corradini:hal-01056569,
  TITLE = {{Designing Quality Business Processes for E-Government Digital Services}},
  AUTHOR = {Corradini, Flavio and Falcioni, Damiano and Polini, Andrea and Polzonetti, Alberto and Re, Barbara},
  URL = {https://inria.hal.science/hal-01056569},
  BOOKTITLE = {{9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Lausanne, Switzerland},
  EDITOR = {Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl},
  PUBLISHER = {{Springer}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-6228},
  PAGES = {424-435},
  YEAR = {2010},
  MONTH = Aug,
  DOI = {10.1007/978-3-642-14799-9\_36},
  PDF = {https://inria.hal.science/hal-01056569/file/paper_96.pdf},
  HAL_ID = {hal-01056569},
  HAL_VERSION = {v1},
}