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Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry15th Conference on e-Business, e-Services and e-Society (I3E), Sep 2016, Swansea, United Kingdom. pp.157-172, ⟨10.1007/978-3-319-45234-0_15⟩
Conference papers
hal-01702194v1
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