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Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry

Ton Spil , Robin Effing , Menno P. Both
15th Conference on e-Business, e-Services and e-Society (I3E), Sep 2016, Swansea, United Kingdom. pp.15-30, ⟨10.1007/978-3-319-45234-0_2⟩
Conference papers hal-01702173v1