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		Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory Boyang Zhang , Denis Kotkov , Jari Veijalainen , Alexander Semenov 15th Conference on e-Business, e-Services and e-Society (I3E), Sep 2016, Swansea, United Kingdom. pp.183-192, ⟨10.1007/978-3-319-45234-0_17⟩ Conference papers hal-01702222v1	Send to ORCID Export BibTeX XML-TEI Dublin Core DC Terms EndNote DataCite Advanced export Share Gmail Facebook X LinkedIn More

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