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The Role of Domain-Skills in Bureaucratic Service Encounters19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.179-196, ⟨10.1007/978-3-030-57599-1_14⟩
Conference papers
hal-03282781v1
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Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters20th International Conference on Electronic Government (EGOV), Sep 2021, Granada, Spain. pp.86-102, ⟨10.1007/978-3-030-84789-0_7⟩
Conference papers
hal-04175108v1
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