UX Professionals’ Definitions of Usability and UX – A Comparison Between Turkey, Finland, Denmark, France and Malaysia - IFIP - Lecture Notes in Computer Science
Conference Papers Year : 2017

UX Professionals’ Definitions of Usability and UX – A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen
  • Function : Author
  • PersonId : 1026328
Torkil Clemmensen
  • Function : Author
  • PersonId : 989522
Netta Iivari
  • Function : Author
  • PersonId : 982515
Yavuz Inal
  • Function : Author
  • PersonId : 1026329
Kerem Rizvanoğlu
  • Function : Author
  • PersonId : 1026330
Ashok Sivaji
  • Function : Author
  • PersonId : 1020045
Amélie Roche
  • Function : Author
  • PersonId : 943301

Abstract

This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.
Fichier principal
Vignette du fichier
421765_1_En_14_Chapter.pdf (275.26 Ko) Télécharger le fichier
Origin Files produced by the author(s)
Loading...

Dates and versions

hal-01679783 , version 1 (10-01-2018)

Licence

Identifiers

Cite

Dorina Rajanen, Torkil Clemmensen, Netta Iivari, Yavuz Inal, Kerem Rizvanoğlu, et al.. UX Professionals’ Definitions of Usability and UX – A Comparison Between Turkey, Finland, Denmark, France and Malaysia. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.218-239, ⟨10.1007/978-3-319-68059-0_14⟩. ⟨hal-01679783⟩
480 View
348 Download

Altmetric

Share

More