Corporate Social Responsibility in Social Media Environment - Information and Communication Technology
Conference Papers Year : 2015

Corporate Social Responsibility in Social Media Environment

Petr Doucek
  • Function : Author
  • PersonId : 1001317

Abstract

The paper describes corporate social responsibility (CSR) communication on Facebook and Twitter – how the companies use the social media for accomplishing their CSR communication goals. On the sample of ten global companies with the best CSR reputation research tracks down their social media activity, as well as posts, likes and comments of their customers. Observed companies on average dedicate about 1/10 of their social media communication bandwidth to CSR topics, mainly on Facebook. CSR topics do not seem to be of much interest to the readers (CSR posts are mostly ignored), but at least user sentiment related to CSR messages has been proven to be mostly positive. CSR on social networks is well established, leading CSR companies use this communication channel extensively.
Fichier principal
Vignette du fichier
978-3-319-24315-3_33_Chapter.pdf (512.54 Ko) Télécharger le fichier
Origin Files produced by the author(s)
Loading...

Dates and versions

hal-01466233 , version 1 (13-02-2017)

Licence

Identifiers

Cite

Antonín Pavlíček, Petr Doucek. Corporate Social Responsibility in Social Media Environment. 3rd International Conference on Information and Communication Technology-EurAsia (ICT-EURASIA) and 9th International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS), Oct 2015, Daejon, South Korea. pp.323-332, ⟨10.1007/978-3-319-24315-3_33⟩. ⟨hal-01466233⟩
160 View
343 Download

Altmetric

Share

More