Human Work Interaction Design (HWID): Past History and Future Challenges
Abstract
The IFIP 13.6 Human Work Interaction Design (HWID) working
group aims at establishing relationships between extensive empirical workdomain
studies and interaction design. Today, generic designs are applied to usesituations
with very different purposes, as the same social software or games are
used for both work and leisure situations. Thus, design shifts from design of a
technology to design of various use-situations encompassing the same technological
design. We find that there is a need to conceptualize, in HWID models, the relationship
between work analysis and design for these new digital realities. The
scope of this workshop is to exemplify how HWID approaches translate work
analysis to interaction design (and viceversa), and discuss how such understanding
can help practitioners and researchers to develop and design digital use situations
and digital content. That may entail that we touch upon how theoretical ideas
about socio-materiality and socio-technical environments.
In this one-day workshop we aim to make status on the work done within in
the IFIP 13.6 Human Work Interaction Design (HWID) approach, and point to
future challenges. We invite participants from industry and academia with an
interest on empirical work analysis, HCI, interaction design and usability and
user experience in work situations and in the workplace. Topics that participants
may explore include: Techniques and methods for mapping the relations
between work analysis and interaction design; How work analysis can feed into
interaction design evaluation; Design cases and case studies of work analysis
and in medical and safety critical ICT, enterprise-level systems, e-government
services, or mobile devices. The workshop will consolidate - in theoretical
HWID models – experiences from empirical case studies of human work analysis
and interaction design, and reflect on how these has benefited in enhancing
the user experience of a diversity of HWID systems, and provide a set of effective
methods and techniques for this purpose. The outcome will be an enhanced
HWID framework for studying new digital use situations and digital content.
The workshop will be conducted in an inviting, open and social atmosphere.
We aim to provide time for reflection and discussion around each of the accepted
papers and cases. For more information, see the workshop website
https://sites.google.com/site/interact2013workshophwid/.