Table of Contents
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Electronic Government
Hans J. Scholl, J. Ramon Gil-Garcia, Marijn Janssen, Evangelos Kalampokis, Ida Lindgren, Manuel Pedro Rodríguez Bolívar
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Front Matter |
Digital Transformation
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Data Science or Process Science? How to Promote the Next Digital Transformation in the Public Sector
Ralf Klischewski |
3-15 |
Digital Transformation Initiatives in Public Administration During the Covid-19 Pandemic in Brazil: Unveiling Challenges and Opportunities
Ana Paula Tavares, Luiz Antonio Joia, Marcelo Fornazin |
16-28 |
How to Redesign Government Processes for Proactive Public Services?
Peter Kuhn, Matthias Buchinger, Dian Balta |
29-40 |
Digital Services and Open Government
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Understanding Actor Roles in Inter-organizational Digital Public Services
Stijn Wouters, Marijn Janssen, Joep Crompvoets |
43-58 |
Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations When Using a SaaS Solution
Björn Lundell, Jonas Gamalielsson, Andrew Katz, Mathias Lindroth |
59-72 |
The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal
Luis Ramos, Mariana Lameiras, Delfina Soares, Luis Amaral |
73-85 |
Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters
Søren Skaarup |
86-102 |
eCommerce Platforms Evaluation Framework for Government
Boriana Rukanova, Yao-Hua Tan, Jolien Ubacht, Marcel Molenhuis, Frank Heijmann, Han Bosch, Zisis Palaskas, Hao Chen, Toni Männistö, Ade Ratnasari |
103-116 |
Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool
Hans J. Scholl, Eric E. Holdeman |
117-133 |
Open Data: Social and Technical Perspectives
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A Typology of Municipalities’ Roles and Expected User’s Roles in Open Government Data Release and Reuse
Elisabeth Gebka, Annick Castiaux |
137-152 |
A Digital Game to Learn About Open Data
Davide Di Staso, Fernando Kleiman, Joep Crompvoets, Marijn Janssen |
153-164 |
Ronda: Real-Time Data Provision, Processing and Publication for Open Data
Fabian Kirstein, Dario Bacher, Vincent Bohlen, Sonja Schimmler |
165-177 |
The Potential of BOLD in National Budget Planning: Opportunities and Challenges for Kosovo
Mentor Geci, Csaba Csáki |
178-189 |
Smart Cities
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Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments
Manuel Pedro Rodríguez Bolívar, Fabiana Roberto, Rosa Lombardi |
193-204 |
Understanding the Factors that Affect Smart City and Community Initiatives: Lessons from Local Governments in the United States
Xiaoyi Yerden, J. Ramon Gil-Garcia, Mila Gasco-Hernandez, G. Brian Burke |
205-216 |
The Social Representation of Smart Cities: A View from Brazil
Flavia Michelotto, Luiz Antonio Joia |
217-228 |
Trust Factors Affecting the Adoption of E-Government for Civic Engagement
Suha Alawadhi |
229-244 |
Data Analytics, Decision Making, and Artificial Intelligence
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Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data
Evangelos Kalampokis, Areti Karamanou, Konstantinos Tarabanis |
247-258 |
A Trustable and Interoperable Decentralized Solution for Citizen-Centric and Cross-Border eGovernance: A Conceptual Approach
George Domalis, Nikos Karacapilidis, Dimitris Tsakalidis, Anastasios Giannaros |
259-270 |
Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective
Wout Hofman, Jonathan Migeotte, Mathieu Labare, Boriana Rukanova, Yao-Hua Tan |
271-287 |
Process Automation as Enabler of Prioritized Values in Local Government – A Stakeholder Analysis
Daniel Toll, Ida Lindgren, Ulf Melin |
288-300 |
TLV-diss: A Dissimilarity Measure for PublicAdministration Process Logs
Flavio Corradini, Caterina Luciani, Andrea Morichetta, Marco Piangerelli, Andrea Polini |
301-314 |
Towards a Framework for the Adaptation of the Internet of Things in International Border Control Organizations
Paul Brous, Monica den Boer, Pascal Wolf |
315-327 |
