This paper reviews a user-centered agile systems design process, in the context of facilitating an educational environment. It focuses on the design of an ICT tool to support teachers in building an inclusive learning environment for children with Special Educational Needs (SEN), applying the “Index of Inclusion” (IoI) as a framework that directs the development process. The IoI is a set of guidelines that offers schools a supportive process of self-review and development when it comes to SEN; it draws on the views of staff in the educational sector. Extracting a requirements specification from a theoretical framework can be challenging. This study investigates how end-users, clients and stakeholders’ involvement in the development process can be used with the aim of establishing design implications. The outcomes suggest that integration of user experience in the development processes, design ideas, and/or framework can be useful for software developers, specifically when working with diverging needs and perspectives.