How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models - Responsible Design, Implementation and Use of Information and Communication Technology
Conference Papers Year : 2020

How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models

Tristan Thordsen
  • Function : Author
  • PersonId : 1066440
Matthias Murawski
  • Function : Author
  • PersonId : 1027693
Markus Bick
  • Function : Author
  • PersonId : 985663

Abstract

To preserve competitive advantage in a more and more digitalized environment, today’s organizations seek to assess their level of digital maturity. Given this particular practical relevance, a plethora of digital maturity models, designed to asses a company’s digital status quo, has emerged over the past few years. Largely developed and published by practitioners, the academic value of these models remains obviously unclear. To shed light on their value in a broader sense, in this paper we critically evaluate 17 existing digital maturity models – identified through a systematic literature search (2011–2019) – with regard to their validity of measurement. We base our evaluation on established academic criteria, such as generalizability or theory-based interpretation, that we apply in a qualitative content analysis to these models. Our analysis shows that most of the identified models do not conform to the established evaluation criteria. Based on these insights, we derive a detailed research agenda and suggest respective research questions and strategies.
Fichier principal
Vignette du fichier
492453_1_En_30_Chapter.pdf (348.32 Ko) Télécharger le fichier
Origin Files produced by the author(s)

Dates and versions

hal-03222863 , version 1 (10-05-2021)

Licence

Identifiers

Cite

Tristan Thordsen, Matthias Murawski, Markus Bick. How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models. 19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.358-369, ⟨10.1007/978-3-030-44999-5_30⟩. ⟨hal-03222863⟩
179 View
290 Download

Altmetric

Share

More